Shipping Policy for Grootstoree.com

Shipping Policy

Thank you for shopping at Grootstoree!
Because all our products are print-on-demand, every item is custom-made specifically for you.
This Shipping Policy explains our production times, delivery process, and estimated shipping durations.

1. Order Processing Time

Each order requires time for production before it is shipped.
Please allow 3–7 business days for order processing and printing.
During high-demand seasons or special promotions, processing times may extend slightly.

You will receive an email with tracking information once your order has been shipped.

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2. Shipping Time

Estimated delivery times vary depending on your location:

Please note: Delivery times are estimates only and not guaranteed. Delays may occur due to customs, postal service disruptions, or peak-season congestion.

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3. Shipping Costs

Shipping costs are calculated at checkout and depend on your location, product type, and total order weight.
Occasionally, we may offer free shipping promotions — these will be clearly stated on our website or promotional emails.

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4. Tracking Your Order

Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number.
You can track your package using that number via the provided tracking link or at your local courier’s website.

If you haven’t received your tracking details after 7 business days, please contact us at [email protected].

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5. Wrong or Incomplete Address

Please ensure that your shipping address is accurate and complete at checkout.
Groot Storee is not responsible for delays, lost packages, or delivery failures caused by incorrect addresses provided by customers.

If you notice an error, contact us immediately within 24 hours after placing your order.

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6. Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or other charges depending on your country’s regulations.
These fees are not included in our prices and are the responsibility of the customer.

We have no control over these charges and cannot predict their amount.
We recommend checking with your local customs office for more information before placing your order.

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7. Lost or Delayed Packages

If your package is significantly delayed or lost in transit, please contact us at [email protected].
We will assist you in tracking the shipment and, if necessary, provide a replacement order.

Please note that Grootstoree is not responsible for delays caused by external factors such as customs processing, weather, or courier issues.

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8. Order Changes or Cancellations

Once an order has entered production, it cannot be canceled or changed.
If you need to modify your order, please reach out to us within 12 hours of placing it — we’ll do our best to assist before printing begins.

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9. Contact Information

For any shipping-related questions or assistance, please contact us at:
📧 [email protected]
🌐 https://grootstoree.com